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As market leader in the Dutch travel industry, TUI Nederland feels jointly-responsible for the future of our holiday destinations. For that reason, TUI Nederland has a proactive strategy and policy on sustainable tourism and corporate social responsibility.


Sustainability strategy and reports
In 2012 TUI Nederland launched its three year sustainable development strategy: Sustainable Tourism Plan 2012-2015. The strategy consists of the pillars Embedding, Destinations, Carbon, Customers and Colleagues and consists of seven main ambitions and 18 smaller ambitions.

TUI Nederland is part of the largest European travel organisation TUI Travel PLC. Extensive sustainability information on the policy, the strategy and the accomplished goals of mother company TUI Travel PLC and grandmother company TUI AG can be found in the most recent financial annual reports and sustainability reports.

In December 2013 TUI Nederland published its 2013 Sustainable Tourism Annual Report, which is only available in Dutch. The English abstract is stated below. The reports of TUI Travel can be downloaded from www.tuitravelplc.com/investors-media/reports-results-presentations, www.tuitravel.com/sustainability and www.tuitravelplc.com/sustainability/reporting; those of TUI AG from www.tui-group.com/en/sustainability. This information is available in English.

Abstract 2013 Sustainable Tourism Annual Report
This is the abstract for the 2013 Sustainable Tourism Annual Report for TUI Nederland Holding N.V., where the organisation reports data and targets in the area of sustainable tourism and corporate social responsibility relating to the financial year 2012/13, which runs from 1 October 2012 to 30 September 2013.

TUI Travel PLC
TUI Travel PLC is one of the world’s leading leisure travel companies and plays an important role in the global tourism industry. The organisation acknowledges that the group can make an important contribution to the sustainable development of holiday destinations. The group’s sustainable development strategy is based on the key issues affecting the company.

In 2012 TUI Travel launched a new three year strategy ‘Sustainable Holidays Plan 2012-2014’. The strategy sets out four ambitious goals underpinned by twenty commitments in four strategic areas Destinations, Carbon, Colleagues and Customers. The strategic priorities create the framework within which TUI Nederland created its own Sustainable Tourism Plan 2012-2015. The TUI Nederland strategy consists of the pillars: Embedding, Destinations, Carbon, Customers and Colleagues.

Embedding
TUI Nederland’s mission statement is to be the frontrunner in sustainable tourism in the Dutch travel industry. In order to embed sustainable tourism the company has formulated a strategy, a policy and targets, which are run by the Sustainable Tourism department, several (project) teams and champions. Sustainability is a recurring subject on the agenda of the Leadership team. Annually TUI Nederland evaluates the sustainable tourism performance and communicates the results to employees and other stakeholders. In 2015 TUI Nederland will be independently certified in the area of sustainable tourism and corporate social responsibility.

Main developments in 2013

  • TUI Nederland installed a Board of Children, which is part of the NGO Missing Chapter Foundation. The children give advice on sustainability matters.
  • TUI Nederland launched a three year sustainability strategy Sustainable Tourism Plan 2012-2015 which is aligned with the TUI Travel Sustainable Holidays Plan 2012-2014.
  • TUI Nederland received as the first large tour operator worldwide the GSTC-Recognised standard Travelife Certified for Tour operators and Travel agents.
  • TUI ranked 44th place in the Transparency benchmark 2013 of the Dutch Ministry of Economic Affairs. The benchmark ranks the top 500 largest Dutch companies on transparency in relation to corporate social responsibility.
  • TUI Nederland launched a sustainable tourism newsletter for incoming agents.

Destinations - supply chain
TUI Nederland aims at improving the holiday product for holidaymakers and focuses on the sustainability performances of its main suppliers, namely accommodation providers, local agents, tour providers and airlines. Therefore the company integrates sustainability in procurement processes and procedures. In 2015 TUI Nederland will have the largest sustainable holiday supply with over 1,000 accommodations certified with a sustainability label.

Main developments in 2013

  • TUI Travel launched a Supplier Code of Conduct, which sets minimum standards on human rights and labour laws, support for local communities, environmental impacts, and bribery and corruption.
  • The number of certified accommodations increased by 41,0 percent to 598 accommodations in comparison to 2012. TUI Nederland developed unique hotel chains and formulas. 43.2 percent of these differentiated accommodations have a sustainability label or certified environmental management system.
  • The number of sustainable and environmentally friendly excursions offered to customers is 136. 37.3 percent of all holiday countries has such an excursion.
  • TUI Travel launched the Group Animal Welfare Policy for the protection of animals in captivity and in the wild in holiday destinations. 
  • TUI Nederland organised together with blueContec and Travelife five sustainable business conferences for all accommodations in Kos, Costa del Sol, Costa de la Luz, Algarve and Madeira to promote Travelife.

Destinations - projects
TUI Nederland works together with various national and international organisations in the area of corporate social responsibility and sustainable tourism. In 2015 TUI Nederland will invest over € 500,000 in the sustainable development of holiday destinations.

Main developments in 2013

  • The corporate partnership with the child focused organisations Plan Netherlands and ECPAT for the vocational training for Brazilian girls is extended until the end of 2014. Within this framework a yearly campaign against child sex tourism was launched together with the Dutch Ministry of Security and Justice, the Dutch border police and police force and the Dutch tourism association ANVR.
  • TUI Nederland is part of a partnership to develop a carbon management tool to create a CO2-label for holidays.
  • Since 2011 € 414,293 was donated to charities focussing on the sustainable development of holiday destinations. In 2013 € 97,552 was donated. Projects which received support were for example Plan Netherlands and TUI Care Foundation. 
  • In 2011 TUI Nederland launched the TUI Care Foundation. This independent foundation is not launched yet towards TUI-customers and TUI-employees.

Carbon - airline
The airline Arkefly undertakes all kinds of measures in the area of fleet renewal, weight reductions and adjustments in flight procedures to reduce fuel consumption and thereby to reduce costs and their environmental impact. In 2015 the airline Arkefly will have the lowest carbon emissions per revenue passenger kilometre in the Netherlands and one of the lowest worldwide.

Main developments in 2013

  • Average CO2 emissions per kilometre per passenger has reduced by 11.6 percent since 2008 to 73.6 grams.
  • Arkefly was the first Dutch airline to use A-glaze, a surface sealant, on the planes which helps aerodynamics and reduces kerosene use.
  • Arkefly investigated a partnership with AlgaePARC, part of Wageningen UR, to facilitate research for the development and commercialization of sustainable biofuel.
  • Arkefly sells mineral water bottles Earth Water on board which contribute to water projects worldwide and the greening of desertified areas. Arkefly donates of each sold bottle € 0.25 to Naga foundation.
  • Arkefly does not have waste separation and recycling on board. A first project plan has been developed.

Carbon - offices
TUI Nederland strives to set the good example with the head offices, TUI Curacao and the retail shops. The company’s internal environmental policy focuses on the themes of procurement, energy, water, waste, paper, mobility and construction. In 2015 TUI Nederland will become carbon neutral for its business operations and compensate approximately 7,000 tonnes of CO2.

Main developments in 2013 

  • The carbon footprint of TUI Nederland is 6.822 tonnes of CO2. This is a decrease of 4.1 percent compared to 2012 and a 21.3 percent drop since 2011. The largest CO2 emissions are accounted for by business travel and commuting and the paper production of brochures, price booklets, magazines and the personnel magazine. TUI Curacao has been added to the footprint calculations.  
  • The total paper weight of the brochures decreased by 14.0 percent caused by the increased internet sales and improved procurement.  
  • The catering products in the company restaurants in Rijswijk en Enschede consists of 46.5 percent of responsible products. These products are for example biological, fair trade or MSC-certified.

Customers
TUI Nederland informs holidaymakers of responsible holiday choices and responsible behaviour at the destination throughout the holiday process, from holiday orientation to the return back home. In 2015 over 30 percent of the TUI Nederland customers will stay in accommodations certified with a sustainability label.

Main developments in 2013 

  • In 2013 9.5 percent of customers stayed in an accommodation with a sustainability label. That is over 120,000 persons.  
  • TUI Nederland started improving its sustainable tourism communications towards holiday type or destination. Texts in destination booklets have been updated.  
  • Sustainable tourism messages are posted on a more regular basis on Facebook pages of Arke and Arkefly. Internal research showed these messages are well perceived.  
  • The travel agency group set itself the goal to achieve a minimum of three Green Palms (‘sufficient sustainable business’) according to an internally developed scoring system. In 2013 55 percent of the shops obtained this minimum level.

Colleagues
TUI Nederland wants to be the 'employer of choice' in the Netherlands. The company is involved with employees and society and strives for a respectful, safe, healthy and stimulating working environment for the employees. In 2015 TUI Nederland will be the most attractive employer in the Dutch travel industry.

Main developments in 2013 

  • The share of women within TUI Nederland is approximately seventy percent; ten percent lower than the national travel industry average. The number of women in (senior) management positions has increased by 27.5 percent in two years’ time.   
  • The first international employee satisfaction questionnaire in the TUI group has been held. TUI Nederland employees rated the question ‘The company is environmentally responsible’ as one of the top 5 most positive aspects. 79.7 percent of the employees rates the working environment as respectful, safe, healthy and stimulating.  
  • Arkefly continued its successful cooperation ‘Partnership for Talent’ and ‘Arkefly Academy’ with six schools, where students can do internships as cabin crew on board the aircraft. Each year more than hundred students start the trainings.  
  • TUI Nederland still does not have an infrastructure for employee volunteer work.